v3.26.1
Card Balances and Other Loans
 3 Months Ended
Mar. 31, 2026
Receivables [Abstract]  
Card Balances and Other Loans Card Balances and Other Loans
Our card products that we offer to consumer, small business and corporate customers result in the generation of Card balances. We also extend credit to customers through financing products that are not associated with a Card Member agreement, and instead are governed by a separate borrowing relationship, resulting in Other loans.
Card balances and Other loans as of March 31, 2026 and December 31, 2025 consisted of:
Table 2.1: Card Balances and Other Loans
(Millions)20262025
Consumer (a)
$140,908 $144,324 
Small Business55,098 53,632 
Corporate (a)
17,306 15,907 
Card balances213,311 213,863 
Less: Reserves for credit losses6,065 6,089 
Card balances, net$207,247 $207,774 
Other loans, net (b)
$10,535 $10,605 
(a)Includes approximately $33.4 billion of gross Card balances available to settle obligations of a consolidated variable interest entity (VIE) as of both March 31, 2026 and December 31, 2025.
(b)Other loans are presented net of reserves for credit losses of $314 million and $323 million as of March 31, 2026 and December 31, 2025, respectively.
Card Balances Aging
Generally, a Card Member account is considered past due if payment due is not received within 30 days after the billing statement date. The following table presents the aging of Card balances as of March 31, 2026 and December 31, 2025:
Table 2.2: Card Balances Aging
(Millions)
Current30-59
Days
Past Due		60-89
Days
Past Due		90+
Days
Past Due		Total
90+ Days Past Due and Still Accruing Interest (a)
Non-Accruals(b)
2026
Consumer$139,125 $522 $388 $873 $140,908 $452 $480 
Small Business54,295 256 194 353 55,098 136 186 
Corporate (c)
(d)(d)(d)71 17,306 — — 
2025
Consumer142,552 529 392 851 144,324 434 471 
Small Business$52,870 $255 $168 340 53,632 130 177 
Corporate (c)
(d)(d)(d)$75 $15,907 $— $— 
(a)Our policy is generally to accrue interest through the date of write-off (typically 180 days past due). We establish reserves for interest that we believe will not be collected.
(b)Non-accrual Card balances primarily include certain Card balances placed with outside collection agencies for which we have ceased accruing interest.
(c)For corporate accounts, delinquency data is tracked based on days past billing status rather than days past due. A Card Member account is considered 90 days past billing if payment has not been received within 90 days of the Card Member’s billing statement date. In addition, if we initiate collection procedures on an account prior to the account becoming 90 days past billing, the associated Card balances are classified as 90 days past billing. These amounts are shown above as 90+ Days Past Due for presentation purposes. See also (d).
(d)Delinquency data for periods other than 90+ days past billing has not historically been available due to system constraints. Therefore, such data has not been a material input for risk management purposes. The balances that are current to 89 days past billing can be derived as the difference between the Total and the 90+ Days Past Due balances.
Other Loans Aging and Gross Write-Offs by Origination Year
Generally, a customer loan is considered past due if payment due is not received within 30 days after the payment due date. The following tables present the aging and gross write-offs for Other loans by year of origination as of or for the three months ended March 31, 2026, and as of or for the twelve months ended December 31, 2025:
Table 2.3: Other Loans Aging and Gross Write-Offs by Origination Year
2026 (Millions)
20262025202420232022
Prior
Revolving Loans (a)
Total
Current
$1,465 $4,505 $1,716 $338 $34 $57 $2,670 $10,785 
30-59 Days Past Due
— 7 6 2 — — 7 23 
60-89 Days Past Due
— 6 5 2 — — 7 21 
90+ Days Past Due (b)
— 6 5 2 — 1 7 20 
Total (c)
$1,465 $4,524 $1,731 $344 $35 $59 $2,691 $10,849 
Gross Write-Offs
$— $16 $18 $7 $1 $— $24 $66 
2025 (Millions)
20252024202320222021
Prior
Revolving Loans (a)
Total
Current
$5,532 $2,172 $494 $45 $6 $54 $2,564 $10,867 
30-59 Days Past Due
6 7 2 — — 1 8 25 
60-89 Days Past Due
4 5 2 — — — 8 19 
90+ Days Past Due (b)
3 5 2 — — 1 6 17 
Total (c)
$5,545 $2,188 $500 $46 $6 $56 $2,587 $10,928 
Gross Write-Offs
$15 $77 $47 $13 $1 $— $88 $242 
(a)Revolving loans consist primarily of lines of credit offered to small business customers. Revolving loans include $5 million of term loans that were converted from revolving loans.
(b)Over 90 days past due includes $8 million and $7 million as of March 31, 2026 and December 31, 2025, respectively, of loans on which interest is still accruing. Our policy is generally to accrue interest through the date of write-off (typically 120 days past due) except for lines of credit offered to small business customers, where interest ceases to accrue at 90 days past due. We establish reserves for interest that we believe will not be collected.
(c)This total includes non-accrual loans of $19 million and $16 million as of March 31, 2026 and December 31, 2025, respectively. Non-accruals for consumer installment loans primarily include certain loans placed with outside collection agencies for which we have ceased accruing interest.
Credit Quality Indicators for Card Balances and Other Loans
The following table presents the key credit quality indicators as of or for the three months ended March 31, 2026 and 2025:
Table 2.4: Credit Quality Indicators for Card Balances and Other Loans
20262025
Net Write-Off RateNet Write-Off Rate
Principal
Only (a)
Principal,
Interest &
Fees (a)
30+ Days Past Due as a % of Total
Principal
Only (a)
Principal,
Interest &
Fees (a)
30+ Days Past Due as a % of Total
Card balances:
Consumer1.9 %2.3 %1.3 %2.1 %2.5 %1.3 %
Small Business2.4 %2.7 %1.5 %2.3 %2.6 %1.4 %
Corporate (b)0.7 %(c)(b)0.5 %(c)
Other loans2.0 %2.1 %0.6 %2.2 %2.3 %0.6 %
(a)We present a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention. In addition, as our practice is to include uncollectible interest and/or fees as part of our total provision for credit losses, a net write-off rate including principal, interest and/or fees is also presented.
(b)Net write-off rate based on principal losses only is not available due to system constraints.
(c)For corporate Card balances, delinquency data is tracked based on days past billing status rather than days past due. Delinquency data for periods other than 90+ days past billing is not available due to system constraints. 90+ days past billing as a percent of total was 0.4% as of both March 31, 2026 and 2025.
Refer to Note 3 for additional indicators, including external qualitative factors, management considers in its evaluation process for reserves for credit losses.
Card Balances and Other Loans Restructurings for Borrowers Experiencing Financial Difficulty
We evaluate all Card balances and Other loans restructurings according to the accounting guidance for loan refinancing and restructuring to determine whether such loan modification should be accounted for as a new loan or a continuation of the existing loan. Our restructurings for borrowers experiencing financial difficulty are generally accounted for as a continuation of the existing loan, which reflects the ongoing effort to support our customers and recover our existing investments.
We offer several types of modification programs to customers experiencing financial difficulty, with the intention to minimize losses and improve collectability, while providing customers with temporary or permanent financial relief.
Such modifications primarily include (i) temporary interest rate reductions (reducing interest rates to as low as zero percent, in which case the balance is characterized as non-accrual), and/or (ii) placing the customer on a fixed payment plan not to exceed 60 months. Upon entering the modification program, the customer’s ability to make future purchases is limited, canceled or, in certain cases, suspended until the customer successfully exits from the modification program. As of March 31, 2026 and 2025, we had $21 million and $19 million, respectively, of unused credit available to customers with Card balances modified during each of the respective three month periods. In accordance with the modification agreement with the customer, Card balances and Other loans may revert to the original contractual terms (including the contractual interest rate where applicable) when the customer exits the modification program, which is either (i) when all payments have been made in accordance with the modification agreement or (ii) when the customer defaults out of the modification program.
The following table provides information relating to Card balances and Other loans modifications for borrowers experiencing financial difficulty during the three months ended March 31, 2026 and 2025:
Table 2.5: Card Balances and Other Loans Modifications for Borrowers Experiencing Financial Difficulty
Three Months Ended March 31,
20262025
Account Balances
(Millions) (a)
% of Total Class of
Financing Receivables
Weighted Average Interest Rate Reduction
(% points)		Weighted Average Payment
Term Extensions
(# of months)
Account Balances
(Millions) (a)
% of Total Class of
Financing Receivables
Weighted Average Interest Rate Reduction
(% points)		Weighted Average Payment
Term Extensions
(# of months)
Interest Rate Reduction
Card balances
Consumer$609 0.5 %18.2 %(b)$545 0.5 %18.4 %(b)
Small Business273 0.8 %18.1 %(b)229 0.7 %17.7 %(b)
Corporate— — — (b)— — — (b)
Term Extension
Card balances
Consumer70 0.3 %(b)3276 0.3 %(b)31
Small Business141 0.7 %(b)31137 0.7 %(b)29
Corporate12 0.1 %(b)105 0.03 %(b)11
Other loans12 0.1 %— 1812 0.1 %— 17
Interest Rate Reduction
and Term Extension
Other loans23 0.2 %3.8 %2117 0.2 %3.1 %21
Total$1,139 $1,021 
(a)Represents the outstanding balances as of March 31, 2026 and 2025, respectively, of all modifications undertaken in the current and preceding three months for balances that remain in modification programs as of, or that defaulted on or before, March 31, 2026 and 2025, respectively. The outstanding balances include principal, fees, and, where applicable, accrued interest. Modifications did not reduce the principal balance.
(b)For qualifying Card Member accounts, we offer either interest rate reductions or payment term extensions.
The following table provides information with respect to modified Card balances and Other loans that defaulted during the three months ended March 31, 2026 and 2025, and were modified in the twelve months prior to the payment default. A customer can miss up to three payments before being considered in default, depending on the terms of the modification program.
Table 2.6: Modified Card Balances and Other Loans that Defaulted within Twelve Months of Modification
Three Months Ended March 31,
20262025
Account Balance (Millions) (a)
Interest Rate Reduction
Term ExtensionInterest Rate Reduction and Term ExtensionTotal
Interest Rate Reduction
Term ExtensionInterest Rate Reduction and Term ExtensionTotal
Card balances
Consumer$46 $5 — 50 45 $5 — 50 
Small Business$25 11 — 36 22 11 — 33 
Corporate$— 1 — 1 — — — — 
Other loans— — 2 2 — — 1 1 
Total$71 $16 $2 $89 $67 $16 $1 $84 
(a)Represents the outstanding balances as of March 31, 2026 and 2025, respectively, of all modifications that defaulted in the periods presented and were modified in the twelve months prior to payment default. The outstanding balances include principal, fees and, where applicable, accrued interest.
The following tables provide information relating to the performance of Card balances and Other loans that were modified during the prior twelve months and that remain in modification programs as of, or that defaulted on or before, March 31, 2026 and 2025:
Table 2.7: Performance of Modified Card Balances and Other Loans
As of March 31, 2026
Account Balances (Millions) (a)
Current
30-89 Days Past Due
90+ Days Past Due
Card balances
Consumer1,948 130 49 
Small Business1,005 106 31 
Corporate13 3 3 
Other loans89 5 2 
Total$3,056 $244 $86 
As of March 31, 2025
Account Balances (Millions) (a)
Current
30-89 Days Past Due
90+ Days Past Due
Card balances
Consumer1,812 119 47 
Small Business941 94 28 
Corporate8 3 1 
Other loans81 5 1 
Total$2,842 $221 $77 
(a)The outstanding balances include principal, fees and where applicable, accrued interest